Frequently Asked Questions

How do I place an order on-line?

1.	Shop for Products: When you find an item you want, click on the item then click the "Add to Cart" button to add it to your "Shopping Cart". You can continue to shop and add items to or delete items from your cart at any time.

2.	Checkout: When you have completed your shopping, press the "Check Out" button if you're viewing your shopping cart. To view your shopping cart select the "View Cart" button at the top of any page.

3.	Enter Shipping Info: Here is where you tell us where to ship your order. Please indicate the street address of your residence or business. Note: We cannot ship to a P.O. Box. In addition, please include a phone number in case the shipper needs to contact you.

4.	Enter Billing Info: Here is where you tell us your billing address and what credit card you want your order charged to. For credit card security purposes, your billing address must match the address that your credit card statement is mailed. We will need your email address to keep you informed of the status of your order during the handling and shipping process.

5.	Place Your Order: This is the last step. When you press the "Complete" or "Place Order" button your on-line order will be securely submitted to us.

Can I order by mail or fax? Absolutely! Simply look for the "Mail/Fax Order Form" link at the end of each page. Click on the link and a you will be presented with a form that you can print and send to us. Note: Your order will be processed much faster by placing your order through our secure on-line order engine. We use the Authorize.net Credit Card Processing system which securely processes many thousands of orders daily. For more information on just how safe it is to process your order on-line, see the security section of our FAQ section. When does my credit card get charged? We charge your credit card just before the order is shipped. How will my order be shipped? With the exception of certain large items we ship all orders by UPS or FedEx ground. Standard UPS FedEx shipping normally requires 3-7 business days. Overnight air is available upon special request and is charged in addition to our normal price. Note: the large size and heavy weight of our products makes it extremely expensive. Do you ship to Hawaii, Alaska or Internationally? Due to restrictive freight charges and tariff issues, our prices do not reflect free shipping to Alaska, Hawaii or outside the US. Military. All of our shipments go UPS or FedEx. As such, we cannot ship to APO's in Alaska, Hawaii or outside the US. How long will it take to get my order? Most orders ship within 24 hours Monday - Friday. Orders placed on the weekend usually ship Monday. These orders, will typically arrive in one to five business days after the order is processed. On occasion we may be out of the item you ordered. In these cases, your order will be placed directly with the factory to prevent delays. If the factory has the item in stock, your order will typically arrive three to ten business days after the order is processed. If the factory is out of the item you ordered, it may take longer. It is rare that any factory order will take longer than 30 days. When your order is shipped, we will e-mail you a shipping confirmation. Your confirmation will include a UPS / FedEx tracker so that you can easily determine where your order is in the UPS / FedEx system. I Want my order shipped overnight. Can you do that? Overnight shipping is available upon special request but the shipping charge is in addition to our normal price. Please understand that, depending on the size and weight of the products you order, overnight can be extremely expensive. To request overnight, just mention so in the order comments. We will get back to you with the shipping charges before we ship. After I place my order, how will I know where it is? When your order is shipped, we will e-mail you a shipping confirmation. Your confirmation will include a UPS FedEx tracking number so that you can easily know where your order is in the UPS - FedEx system. Simply click on the link in your e-mail, and you will be taken to our order tracking system. There you can click on the UPS / FedEx tracker and find out specifically where your order is in the shipping process.

This Month's Specials

2008 Overnight Free Parking Guide Download

25 Gallon 4 Wheeler Tote-Along Drain Water Tank

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